The Visual Asset Protection™ by C-it Digital Pty Ltd, is a cost effective all-in-one video security solution that provides up to four cameras for live viewing and continuous recording on your existing PC computer. Designed and manufactured in Australia, it will enhance your existing security alarm system with cooperative Visual Asset Protection™.
The Visual Asset Protection™, PC Video Digitiser is located at your PC computer. It connects via the external USB port and serial Com ports eliminating the need to open the computer case. A single CAT-5 cable connects your PC Video Digitiser with the Surveillance Hub.
The Visual Asset Protection™, Surveillance Hub is located at a point that is central to your cameras. This is usually next to your existing security alarm panel for convenient monitoring of up to four alarm zones.
A single CAT-5 cable is run from the Surveillance Hub to each camera location. The camera connects using a Video adaptor which also provides 12v/9vDC (300mA) power. No need for a separate power source for most fixed cameras. Pan/Tilt/Dome cameras can be connected to the RS-485 data port located inside the Video adaptor. These can then be controlled directly from your PC computer. A local alarm input is also available at the Video Adaptor.
The Surveillance Hub provides an output to a standard security video monitor (or TV) for displaying a scanned sequence of the cameras. This is connected using a single CAT-5 cable and a Video Adaptor. An optional TV modulator can be used to introduce a new UHF channel into your TV antenna. The TV modulator can be powered from the Video Adaptor.
Many more optional features exist to enhance your complete Visual Asset Protection™ system. These include the ability to control lights, gates and doors directly from your PC computer.
The block diagram below outlines a typical system design using the Visual Asset Protection™ system.
The Surveillance Hub is located centrally to the cameras, usually next to the Security Alarm Panel. Only one cable connects the Surveillance Hub to the PC computer via the PC Video Digitiser. This centralised philosophy enhances overall reliability while simplifying system design.
Faster processor speeds and better 3D graphics cards are desirable to improve overall video recording performance. Additional RAM, 512Mb and above will also improve performance when multiple applications are being used.
The larger the hard drive, the longer the video history can retain recorded footage. This is affected greatly by the Quality setting used and the scenes being recorded. As a guide only (using Medium Quality setting), timelapse recording...3Gb per day, single camera recording...15Gb per day.
For best camera picture quality you should set
the computer colour mode to 32 bit, or 65K colours.
If the computer does not have an RS-232 Serial
Com port, then an optional USB to Serial Com port adaptor cable can be
used. These adaptor cables are
available from most computer stores.
It’s best to check if the computer you
intend to use with Visual Asset Protection™ is suitable. This should be done PRIOR to
purchasing and installing the system.
C-it digital Pty Ltd is not responsible for assuring
the suitability of the existing computer intended for use with
Visual Asset Protection™
If you have access to an installation CD, then
just insert the CD into the computer’s CD/DVD drive and wait for the disk to
run. You do NOT need to connect any
cables or hardware. You will be
prompted if the computer is OK or given information relating to the problems
We state CAT-5 cable as a minimum specification. CAT-5, CAT-5E and CAT-6 cable are all suitable for use with Visual Asset Protection™ products.
unshielded twisted pair (UTP) cable contains 4 twisted pairs of wires, a
total of 8 wires. The strands that constitute each wire will either be a
single strand or multiple strands, usually referred to as solid or
flex. Typically the solid is used to run through walls and
ceilings and the flex is used to make drop cables and patch cables.
The pairs of wires in UTP cable are coloured so that you can identify the same wire at each end. Typical CAT-5 UTP cables contain 4 pairs made up of a solid color and the same solid color striped onto a white background.
The wires must be ordered as per the diagram before insertion into the RJ45 8-pin plug. Use the appropriate Crimp Tool to attach the plug.
Note, the Green pair is separated by the Blue pair.
Typically, the pre-made blue network cables (Straight Through connection) available from computer retailers can be used.
order of the wiring pairs must be the same for both ends of the cable.
DO NOT USE other coloured cables as these are usually cross-over-cables and are not suitable for Visual Asset Protection™ products.
A single CAT-5 cable is run from the Surveillance Hub to each camera location up to a maximum distance of 50 metres. The camera connects to the CAT-5 cable using a Video Adaptor.
The Video Adaptor provides standard 12vDC
(300mA) power suitable for most fixed cameras.
If you require 9vDC then cut the link labeled 9v as shown in the diagram below.
Pan/Tilt/Dome cameras will need a separate power source as they often require higher current and/or different voltage supply (eg. 24vAC etc).
The RS-485 data port located inside the Video Adaptor is used to control Pan/Tilt/Dome cameras. To maintain data polarity connect (A to A) and (B to B) between PTZ/Dome and the Video Adaptor. Only four site addresses are used by Visual Asset Protection™. Set the Site address for the PTZ/Dome based on the Camera connection to the Surveillance Hub.
.. Site address
#01 Camera 2
.. Site address #02
Camera 3 .. Site address #03 Camera 4 .. Site address #04
The PTZ/Dome can then be controlled directly from the Visual Asset Protection™ software application on your PC computer. You will need to select the PTZ control protocol from the SETUP CAMERAS window in the Visual Asset Protection™ Software.
A single alarm input is available in each camera's Video Adaptor. This can be used to connect a local alarm, such as a door bell, floor mat switch, etc. It is additional to the direct alarm connections between the Surveillance Hub and the security alarm panel. You can connect a contact switch directly between the terminals labelled (1) and (2). Either normally-open or normally closed circuits can be used. The system will automatically identify the alarm circuit type during initial setup. You can also go to the SETUP ALARM STATUS window to Set an Alarm state as Normal.
Located central to all cameras and usually next to the security alarm panel, the Surveillance Hub is the video switching center, alarm interface and power supply for the Visual Asset Protection™ system. All connections IN and OUT are via standard RJ45 connectors using single CAT-5 cables. Each CAT-5 cable carries video, power, alarm and control data. The microprocessor in the Surveillance Hub is managed by the Visual Asset Protection™ software running on the PC computer.
The 16vAC plugpack is rated at 1.5A max and needs to be inserted into a 240vAC mains outlet. If the Surveillance Hub is located with the security alarm panel, you may need a separate GPO plate as two plugpacks do not physically fit next to each other in a double outlet GPO plate.
The video is converted to data and transfers to your computer via the USB connection cable. It is recommended that you use a USB port on the rear of the computer case as this will need to remain connected at all times.
The RS-232 serial Com port cable provides control signals to and from the Surveillance Hub microprocessor. It connects to one of the Serial COM ports also on the rear of your computer case. If you do not have an available serial COM port, you can use a USB to Serial COM port adaptor. These are available from most computer stores. Again this needs to remain connected at all times.
Only a single CAT-5 cable is required to connect the PC Video Digitiser back to the Surveillance Hub up to a maximum distance of 50 metres. This eliminates messy cables at your computer as the cameras and alarms connect centrally at the Surveillance Hub.
A single CAT-5 cable is used to connect the Surveillance Hub to your security alarm panel. This cable should be kept as short as possible. Ideally, less than 1 metre. Up to four alarm zones can be monitored by the Visual Asset Protection™ system.
The individual zone wires (Zones A,B,C and D) are connected to the alarm zone screw terminals on the alarm panel circuit board. One wire to each alarm zone.
The alarm zones also require a common connection. The wire (Zone COMMON) must be connected to any of the alarm zone common screw terminals on the alarm panel circuit board. You don't need to connect to all alarm zone common screw terminals, as they are already connected together within the alarm panel circuit board.
The arm/disarm state of the security alarm panel can also be monitored. Visual Asset Protection™ will automatically Arm itself for alarm monitoring (and logging) when the security alarm panel is armed. If the alarm panel circuit board provides an output of ARM/DISARM status, such as for driving an LED, then the wire (Arm Return) should be connect to that point.
Some panels can be configured to actuate a relay when the alarm panel is in the armed state. In this case the relay contact can be connected between the wire (Arm Bias) and (Arm Return). The relay contact should provide a closed contact when in Disarmed state. This relay may be located in the keypad.
The Visual Asset Protection™ system will automatically analyse the connected alarm wiring the first time the program is run. You can also go to the SETUP>ALARM STATUS window to check wiring, set an alarm as NORMAL state, or just do a walk around to verify the alarm monitoring.
The Visual Asset Protection™ system supports a scanning monitor. This video output will present all available cameras as a 3 second interval scan sequence. The scan sequence is NOT affected by any alarm conditions.
Connect the scanning monitor to the Surveillance Hub using CAT-5 cable. The maximum cable length is 50 metres. A Video Adaptor is used to connect to the composite video input on the scanning monitor.
Using an optional TV modulator you can watch the scanning camera sequence on any TV set in the home. The TV modulator is wired into the antenna cabling in the roof distributing the signal to all TV sets. Select the new UHF TV channel to view the cameras. The TV modulator can be powered directly from the Video Adaptor. No need for mains power points in the roof.
The Visual Asset Protection™ system can remotely unlock a door, open a gate or turn on/off lights. The Auxiliary relay control module provides two relays which can be used to operate these and other control circuits.
Select the Access Control required for each of the cameras from the Setup Cameras window. See Personalising your system.
Type of Access Control
|Lighting - On/Off||Light circuit - Latching||not used|
|Door - Unlock||not used||Electric Lock circuit - Momentary|
|Gate - Open/Close||Gate Open circuit - Momentary||Gate Close circuit - Momentary|
|Auxiliary - Momentary||Circuit ONE - Momentary||Circuit TWO - Momentary|
|Auxiliary - Latching||Auxiliary circuit - Latching||not used|
|Lighting and Door||Light circuit - Latching||Electric Lock circuit - Momentary|
Each relay control module may need to be set to respond to the required camera ID (1 to 4). From the factory the module is set to respond to all camera IDs (ie. All links fitted).
If you are only using one relay control module on the system, you won't need to change this setting.
To limit the module to one specific camera ID, remove the unwanted links leaving the CAM ID link for the camera number required. The camera links are located between the two CAT-5 sockets on the circuit board. The picture (left) shows Camera ID:2 only is selected.
The Relay Control module must be connected in-line with the CAT-5 cable running out to the camera's Video Adaptor. The cable from the Surveillance Hub is connected to the Relay Module, and a second cable from the Relay Module continues on to the camera's Video Adaptor. The Relay Control module picks up power and data from the cable. All wires in the cable pass straight through from one connector to the other. It doesn't matter which connector is used as IN or OUT.
The Relay Control module is not dependant on being connected to a specific camera's CAT-5 cable connection. The data signal is the same in all camera cables.
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FOLLOW INSTRUCTIONS EXACTLY
Make sure all necessary Video Adaptor and alarm cables are connected to the Surveillance Hub.
a single CAT-5 cable from the surveillance hub to the PC Video Digitiser.
Make sure the computer is turned OFF.
Connect the PC Video
Digitiser by plugging the RS-232 Serial cable (DB9 connector) into a spare
Com port on the computer. Plug the USB cable into a spare USB port on the
rear of the computer.
the 16vAC plug-pack to the Surveillance Hub and turn the power supply ON.
If the online update window appears first, Choose the “NO” option and then NEXT.
When the message box stating, "Unable to verify WindowsÒ XP compatible driver" appears, click on the CONTINUE ANYWAY button.
Several files will then be copied from the CD into your computer. Click the FINISH button to close the wizard.
eject the CD from the CD-ROM drive. Then Push the CD tray back in with the
CD still in it.
The "Visual Asset Protection™ … Setup" will start automatically.
Click the OK button to continue. Next, click on the big square button to begin installing the software.
Click the CONTINUE buttons
until the software installs. Click OK
Remove the CD from the drive and Reboot your computer to complete the installation process.
When the Visual Asset Protection™ system is installed and run for the first time, the Current Alarm Status window will appear in the top right of the screen. This window shows the Alarm Panel and Camera cabling and is used by the installer to make sure that all equipment is wired up correctly.
|The Current Alarm Status window has four different
coloured LED indicators.
An Alarm that is not Active is said to be in a Normal State.
The new system needs to be taught the Normal States for each alarm zone from the Alarm Panel and each of the Camera Alarms.
The Normal States can be set individually by selecting the alarm required and clicking the Set button. If you wish to set all the Alarms at once press the Set ALL As Normal States button.
To check that all the Alarm States have been setup correctly the installer can watch the displayed Alarm Status whilst performing a walk through test.
Once the Normal States are set Visual Asset Protection™ can begin automatically controlling your software.
When connected to an Alarm Panel's Arm/Disarm status, the Visual Asset Protection™ system will automatically activate alarm monitoring when the Alarm Panel is Armed.
You can access the
cameras over the Internet or better still, have your Visual Asset Protection™
system notify you (by Email, SMS, MMS or Voice
call) when something important happens.
You no longer need to be watching 24/7 to know what’s happening.
You can get your
Security Alarm Monitoring company to view the cameras when an alarm is detected,
or just as a regular Guard Tour.
Should the system
stop recording, eg loss of power, failed Internet connection, etc, then be
contacted automatically and promptly so the problem can be resolved. “Don’t
find out months later, when it’s too late”.
All of these
services can be provided by the “Internet Gateway Provider”. The IGP
provides the connectivity with mobile phone networks, email servers and manages
the RemoteAccess™ and RemoteMonitoring™ features for watching your cameras
over the Internet. All of this without the need for any technical setup or
need to know anything about IT or networking. You DON’T need a fixed IP
To begin you must register with an “Internet Gateway Provider”.
Click on the button, “Select an IGP”. The following form will appear.
First select the country, then the State, then choose the IGP company from the list. The contact details for that IGP company will then be displayed.
Note: If nothing is available in drop-down
lists, you’re probably not connected to the Internet, You must be connected to
the Internet to select an IGP.
Once the IGP is
selected, you must then REGISTER with that company. Click the “Register
Online – Now” button to use a credit card payment, or contact the IGP
company using the phone numbers provided in the company details.
The IGP company will
provide several PLANS offering various services, Email notification with
snapshot picture, SMS text only, MMS photo to mobile phone and Voice call speech
message announcing alarm.
Plans also cover
using RemoteAccess™ for watching cameras over the Internet. Some may
offer RemoteMonitoring™ for getting a Security Alarm company to use and
watch the cameras for you.
registration web page will include additional information regarding the charges
and services offered.
Once your payment
has been accepted by the chosen IGP company, your “Access via the
Internet” form will be activated. This may take up to 60 seconds.
Based on the plan
you have registered for, the Large RED button on the left of the page will turn
GREEN and display your current credit balance with the IGP company.
The Contact section
at the bottom area of the form will become active allowing you to now enter
Contact names, phone numbers and email addresses. This information will be used
to announce any detected alarms by your Visual Asset Protection™ system.
To watch your
cameras over the Internet, place a tick in the box under “RemoteAccess”
against each of the contacts allowed You
should also enter an email address specific for each of the contacts using
RemoteAccess™. When you click on the APPLY button, an email will be sent to
each contact using RemoteAccess™. This
email contains a download link for getting and installing the software on the
contacts own computer. It also contains the Configuration data and instructions.
hard to do.
Download the SetupRemoteAccess program using the link in the email.
Run SetupRemoteAccess to install RemoteAccess™ on that PC computer.
Now from the PC computer’s START menu, run the new program
Copy the entire email to the clipboard and RemoteAccess™ will
automatically CONFIGURE ITSELF.
for you to do. Once configured, RemoteAccess™ connects to your Visual
Asset Protection™ system and start displaying the camera pictures
It may take up
to 30 seconds for RemoteAccess™ to get the connection going. Be patient.
This is available from the drop-down menu on the Live Video Window.
When Visual Asset Protection™ is installed your cameras already work using standard settings. You can, however use the Setup Cameras Window to customise your system.
This is available from the drop-down menu on the Live Video Window.
The Visual Asset Protection™ system uses smart hard drive management preventing your hard drive from becoming full. This means that the allocated space will be recycled as necessary, automatically removing old recorded video to make room for the new recordings. There is no need to do anything. It looks after itself.
The Live Camera Window is used to view your cameras as they are being recorded on your computer.
The Pan/Tilt/Dome Control Panel is displayed to control movable cameras or operate Access control functions. Access control functions can also be available from fixed cameras using the Visual Asset Protection™ Auxiliary Relay Control module.
The Control Panel is only displayed when a single camera is selected in the Live Camera Window. You can move the Control Panel to any position on the screen by moving the pointer over the background of the control panel and pressing the left mouse button then dragging the panel.
Your Visual Asset Protection™ system can support up to four cameras but it will function with one. If you have less than four Cameras you can add a new camera at any time. Once the camera hardware is installed, plug the Blue CAT-5 cable into the Surveillance Hub using the RJ45 connector.
The Camera Connected/Disconnected window will appear automatically. This window will also appear if a camera cable has been moved to a different connector on the Surveillance Hub.
|The camera Connected/Disconnected Window gives you a series of options.
If you are happy that a camera has been added or moved then make sure that
no alarms are active and accept the change. To see if any alarms are
active press the show alarm states button. The Current
Alarm Status Window will appear.
If you think that someone has tampered with your system do not accept the change. Accepting the change could cause valuable recorded footage to be lost. In this case press the Go To Playback button. The Playback Window will appear. You can then choose to save any valuable footage from the tampered camera.
If you choose to ignore the change, the new Camera will not be added.
|Cameras are usually powered from the surveillance hub. You
can check the total power consumption from the setup menu. Connecting
additional cameras may overload the available power supply. If this occurs
the Power Consumption Meter will be displayed automatically.
If your system is Overloaded. Disconnect some of the cameras from the Surveillance Hub immediately to prevent damage and overheating.
The additional cameras must be powered from a separate power source. You can use a plug-pack or similar power supply for the additional cameras. Alternatively, you can replace the 16vAC plug-pack on the Surveillance Hub with a higher power unit, up to 2.5 amps
The Visual Asset Protection™ system allows you to watch your cameras live as they are being recorded. The Live Camera Window can be customised as discussed previously.
At any time, and from within any other program, the following keys can be used to quickly view the cameras in your Visual Asset Protection™ system.
While holding the <ALT> key down, press:
<1-KEY> to select camera 1 <SPACE-BAR> to toggle full screen
<2-KEY> to select camera 2 <5-KEY> view all cameras in Timelapse
<3-KEY> to select camera 3 <6-KEY> view all cameras in Scanning
<4-KEY> to select camera 4
The Playback Window can be called from the Live Camera Window Menu.
Using the Playback Window you can review, print and save the video history that has been recorded by your Visual Asset Protection™ System.
Each connected camera has it's own Playback tab. As you select a Camera's Playback tab the Day Gauges below show the video history available for that camera as a timeline. BLUE shows the system was disarmed. RED show the system was armed. BLACK indicates no video is available for that time. The little YELLOW marks on the day gauges show the occurrence of a detected alarm. The WHITE marker on the timeline indicates the current time that is being displayed in the playback window. Dragging this marker along the day gauges allows you to quickly scan through the available video history.
When you have found the approximate time period, you can more accurately move the time pointer forwards and backwards up to +5min or -5min to pinpoint the required recording. If you have moved the time pointer to the end but need to continue past the 5min, use the Centre Button to reposition the time pointer to the middle without altering the current time displayed in the playback window.
Play Backward Button
Play Forward Button
Reverse Step Button
Forward Step Button
Search for Movement
You can use the Play Forward, Play Backward or Step Forward, Step Backward buttons to play your chosen video history. Holding down either of the Step buttons provides a SLOW play mode. The Pause Button is used to stop your video from playing.
Click the Search for Movement button to progressively search your recorded video history and locate points of movement using our Adaptive search algorithm. Nothing to setup.
Once you have found a point of interest, use the camera tabs to view the same point in time from each of the other cameras. This Synchronised Playback allows you to easily follow someone as they move from one area to the next.
Areas of recorded footage appear in the timeline at the bottom of the Playback window. Normally the areas of recorded footage will appear in blue. When the Visual Asset Protection™ has alarm monitoring activated the areas of recorded footage will appear in red. Detected alarms for this camera are marked on the Day Gauges in orange.
Video history can be saved in two ways. You can save a Snapshot, the Snapshot is what appears in the playback window, or you can save a Video Clip.
To save video press the Save Button and select Video Clip. Once you are ready to save the Video Footage a flashing Red Dot will appear in the right hand corner of the Playback screen, the SAVE button changes name to End Video and flashes Yellow while saving. Everything you do from now on will be recorded into your file. you can play forward, backward, stills or search the video history. When you have finished press the End Video button. The file is now saved.
The image on the Playback Screen, or a snapshot can be copied to the clipboard This copied file can then be pasted into another application such as a Microsoft® Word document or a painting package.
To access Copy to Clipboard, point to the object to be copied and hold down the right mouse button. Copy to the Clipboard appears on this menu.
A link to a saved Video Clip can also be Copied to the Clipboard in the same manner. This file can then be pasted onto your CD or DVD for archiving or transporting or it can be pasted into Media Player to be played.
The recovery of video evidence from a crime scene should follow an accepted procedure to observe "chain of evidence" policies.
Video evidence recovery and copying onto transportable media should be done by a competent operator and in the presence of a responsible witness. It may be a requirement that a police officer is present to supervise this process.
This Evidence Wizard will allow you to produce a self-executing video evidence file containing the original video pictures (unaltered). This evidence file will use Watermarking and Checksum technology to provide authentication testing whenever the evidence is viewed.
Extracted video footage should include adequate lead-in and lead-out periods surrounding the event being captured. Avoid chopping and changing between cameras unnecessarily.
Mark the video events in the alarm log. Do this prior to producing the evidence file. Then click on the thumbnails to switch from one event to the next. Don't try to cover too much in a single evidence file.
Keep it simple. Don't try to assemble the evidence into a story. Remember, the video evidence may need to be presented in court. Make a separate evidence file for each camera and each event.
To make your evidence file, select Run Evidence Recovery Wizard friom the menu bar, or click on the SAVE button and select Save as Evidence menu item.
It is important to preserve the "Chain of Evidence" at all times. When finished it is recommended that you print an Evidence Recovery Statement and get the operator and witness to sign it. This signed statement should accompany the transportable media containing the evidence file.
The EvidencePlayer™ is included in the evidence file. It forms a self-extracting video
evidence file containing the original video pictures (unaltered). Each frame is
an exact duplicate of the original frame recorded by the Visual Asset Protection™
evidence file uses Watermarking and Checksum technology to provide
authentication testing whenever the evidence is viewed. Just click on the
evidence file and it will begin to play. No additional software required.
Why can't I get the Pan/Tilt/Dome Control Panel to appear?
Firstly, you must be displaying a single camera in the Live Camera Window. The camera must have Pan/Tilt/Dome Control protocol selected in the Setup Cameras window. Thirdly, in the Live Cameras Window, select the MENU and go into the DISPLAY sub-menu. Make sure the Control Panel item has a tick against it.
Why can't I install the software from the CD?
The Installation CD is setup to install drivers and application software in order. This will only occur when the system hardware is connected to the PC computer. The best advice is to follow the Install Software instruction, exactly as given in this HELP document.
In the Current Alarm Status window, some of the connected alarms are displayed in YELLOW tamper state. This happened when the system was first installed. Why?
Visual Asset Protection™ system is designed to monitor many types of alarm states and signal levels. It does this by learning what a NORMAL alarm state should be. Connected alarms must be set as NORMAL to remove this false indication of Line Tamper.
I've plugged my PC Video Digitiser back into my computer and Windows® has prompted me with the Found New Hardware Wizard. I thought it was already installed. What do I do?
You have plugged it into a different USB port to the one it was originally in. Cancel the Found New Hardware wizard and plug the PC Video Digitiser into the original USB port. However if you want to use the new USB port, put the Visual Asset Protection™ Installion CD in the drive. The Found New Hardware wizard will do the rest. You can refer to Installing Software section in this HELP document.
I've just plugged everything together and loaded the software but I keep getting a warning window "The Surveillance Hub is Not Responding". The message says that the cable between the Surveillance hub and the PC Video Digitiser boxes is disconnected. I've checked and it is definitely plugged in at both ends. So what next?
The software does a wire loop-back test using the brown wire pair in the Cat-5 cable. If this test fails you will get this warning message. The cause is usually due to a bad termination of RJ-45 connector onto the Cat-5 cable. This could be at either end (or both). When the wires are pushed into the RJ-45 connector they are spread apart slightly by the internal spacings inside the connector housing. This has the affect of pulling the outer wires (Brown and green/white) back away from the end, missing the contact point altogether when crimped. If you look through the plastic side of a badly terminated connector you can sometimes see the shiney gold contact at the very front. A good termination will have the wire running right along the side up to the very front tip, obscuring the gold contact from view. TIP: As you lay the wires side-by-side ready for insertion, make them a little longer than usual. This will help reduce the spreading affect when pushed into the connector. Also check the outer wires go right through to the front before crimping.
I can't get PTZ camera/dome control to work. It's all connected up. I get the PTZ control panel when I select the camera. It has power and I get a picture back from it. Any other clues please?
This could also be a problem for Auxiliary Relay control. Check the Data A wires goes to A and Data B wire goes to B between the Camera Adaptor and the PTZ/Dome. Also check that the camera number being used matches the SITE ID set in the PTZ/Dome (1,2,3 or 4). The protocol of the PTZ/DOME must also match the setting made for the camera in the SETUP>CAMERA window of the software.
There may be a problem with the camera cable. Usually a bad termination of RJ-45 connector onto the Cat-5 cable. This could be at either end of the camera cable being used. The Brown wire pair is used to transport the control data signals. When the wires are pushed into the RJ-45 connector they are spread apart slightly by the internal spacings inside the connector housing. This has the affect of pulling the outer wires (Brown and green/white) back away from the end, missing the contact point altogether when crimped. If you look through the plastic side of a badly terminated connector you can sometimes see the shiney gold contact at the very front. A good termination will have the wire running right along the side up to the very front tip, obscuring the gold contact from view. TIP: As you lay the wires side-by-side ready for insertion, make them a little longer than usual. This will help reduce the spreading affect when pushed into the connector. Also check the outer wires (Brown and Orange/White) go right through to the front before crimping.
I’ve checked that the plug-pack is making 16vAC but the GREEN power LED on the Surveillance Hub is NOT lighted. So how do I change the fuse?
Remove the metal lid from the Surveillance Hub unit. Three screws in the front of the lid and another two screws on the top edge near the mounting holes. Some models may require a hex-key to drive the screws. Located near the power connector on the circuit board, replace the fuse with a 2.5 amp M205 (20mm by 5mm) normal blow type. Never use another type of fuse. If the fuse has blown, it is suggesting that something is drawing too much current. This should be checked out and the current reduced by disconnecting or separately powering cameras as required.
I’ve wired the ALARMS connection/cable from the surveillance hub, into a security alarm panel. I've followed the wiring diagram given in this manual. I can't get the Visual Asset Protection™ software to show/accept that ZONE(C) is connected. The other zones are indicated as being connected OK. Also, sometimes the detected alarms for the zones seem a little unreliable. What's wrong?
It could be as simple as "Setting ALL Alarm States as Normal". This can be done from the ALARM STATUS window, displayed from the Setup menu. But if ZONE(C) show as NOT being connected, it is more probably a wiring error. The alarm zone wiring colour diagram given in this manual assumes that the RG-45 connector on the other end of alarm cable (plugged into the surveillance hub), is terminated using the colour standard also given in this manual. Some commercial CAT-5 cables swap the GREEN and the ORANGE wire pairs. This will specifically cause ZONE(C) and ZONE COMMON wires to be swapped, causing the symptoms stated above. You can either re-do the RG-45 connector or just swap over the GREEN and ORANGE wire pairs when connected to the security alarm panel. After correcting the wiring error you must "Set ALL Alarm States as Normal" again.
When I run RemoteAccess™ to view the cameras from my Visual Asset Protection™ system, the camera pictures show up OK but they display with the wrong time/date. How can this be when the time/date is correct on both the Visual Asset Protection™ system's computer and on the RemoteAccess™ computer.
Sometimes when the Windows Operating system is installed the TIME ZONE setting is left set to the default GMT -8:00 PACIFIC TIME (US & CANADA). The displayed time and date seems OK while using the computer locally. Unfortunately, when RemoteAccess pulls pictures from it over the internet, it thinks it's in the USA and adjusts the time/date information to the local time zone. To set the correct TIME ZONE, hover the mouse pointer over the displayed time on the desktop (usually bottom right corner of the screen). Then right mouse click and select "Adjust Date/Time" from the shown pop-up menu. When the window appears, click on the TIME ZONE tab and select your correct time zone from the list. APPLY the change. Go back to the remote location and retest RemoteAccess™.
When I receive Email Notifications (generated by alarms) on my OUTLOOK Gold email package, I don’t get any photo attachment. I just see a lot of random characters at the end of the email text.
To make the attached photo display as part of the email text (quicker for some mobile phones) the Visual Asset Protection™ system sends the email in a “Quick Picture Display Format”. Unfortunately, Outlook Gold (and some other email programs) cannot display this format correctly. You can remove the TICK from the checkbox available at the bottom of the Setup Email Notification window. Visual Asset Protection™ system will then send normally formatted emails with a standard photo attachment.
My PC computer uses Windows® VISTA operating system. I tried to install the Visual Asset Protection™ system but I get “Network Drive – Not Found” warning message and the system won’t start.
To reduce the ability of malicious software (ie viruses, worms, Trojans) from attacking your computer, Windows® VISTA uses enhanced security features restricting the way that software can use the computer environment and hard drives. You need to upgrade your Visual Asset Protection® system from our web site. Our current version (v3.0.2 and later) supports the Windows® VISTA operating system.
I’ve just purchased the Windows® VISTA operating system and upgraded my computer. I tried to run the Visual Asset Protection™ system (that was already installed) but I get “Network Drive – Not Found” warning message and Visual Asset Protection™ system won’t start.
Similar to the Q&A above, you need to upgrade your Visual Asset Protection® system from our web site. Our current version (v3.0.2 and later) supports the Windows® VISTA operating system. You will also not be able to access any of the recorded video history made previously. To recover the hard drive space that was used previously, you must manually remove the old VIDFILES folder found on <C:> drive. Click on “My Computer” then C: drive. Select the VIDFILES folder then press the DELETE key. Answer YES to delete the entire folder. This may take some time to complete.
I have installed my cameras but now I see what looks like a ghost image in the background of the camera pictures. It seems to roll across the camera picture with a white line running from top to bottom. What do I do to get rid of this problem?
This problem is caused by an introduced "ground loop". This means that one (or more) of the cameras has been connected (or mounted) to something metal. The video signal from that camera will now travel (partly) via this ground connection, causing the CAT-5 cable to become UNBALANCED. The fix is simple. Insulate the camera, mounting bracket or housing from the metal structure it is being screwed to. Refer to the camera installation instruction.
The metal heatsink on the Video Adaptor MUST NOT touch anything metal, or the same problem may occur. Use the double-sided-tape to mount the video adaptor. The mounting tape also acts as an insulator.
I installed the software onto my computer and run it. I get camera pictures but now when I move the mouse around the screen it's slow and jerky. Also when I click on menus they appear slowly, like the computer is busy. What can I do to fix this?
On some older computers that use the on-board graphics display adaptor, there is a problem with the update rate of the graphics hardware causing Windows to appear sluggish and slow. Try adjusting the following setting.
step 1. Go to the Window's CONTROL-PANEL
step 2. Select the DISPLAY icon
step 3. Now click on the SETTINGS tab.
step 4. Then Click on the ADVANCED button
step 5. Now click on the TROUBLE SHOOTING tab.
step 6. If you see the Hardware Acceleration slider,
move the pointer from FULL to the middle of
the gauge. Then click the OK button.
The mouse and menus should now operate fluidly.
When I select a single camera to look at, it still only show single frames about a second apart, not live video. Why?
On older computers using the on-board graphics display adaptor you may need to adjust the HARDWARE ACCELERATION setting for the display adaptor. The instruction steps are given in the above Q and A.
When I select a single camera it shows moving video, but in short bursts, then freezes the picture, then another short burst of video, at about half second intervals. This continues instead of showing a constant video for the camera. Why is this happening?
This can be caused by errors occurring in the USB data signal from the PC Video Digitiser. The USB cable should NOT be extended. Don’t use USB extension leads or connect it via an external USB hub. The black USB cable from the PC Video Digitiser must plug directly into one of the USB ports on the computer.
I've been using the camera system for some time, but it no longer shows the main menu when I click on it. Camera picture are still updating OK.Why won't it respond when I select the menu?
The software may have placed a MESSAGE-BOX on the screen that needs to be acknowledged. Check the screen area and underneath other programs currently showing on the screen. If the camera system is displaying in FULL-SCREEN then try holding the <ALT> key and press the <SPACE> bar. This will cancel the full screen mode. Now you can click on the title bar and slide the camera window to the side of the screen to check for any message boxes hiding behind it.
My PC now seems very sluggish. Also, there appears to be many narrow black lines in the day gauges when I look at the playback screen. My computer has been working fine until a few weeks ago. What’s wrong? What’s changed?
Your PC computer is probably a few years old making it a little slower than the newer models now available. Although this has been fine up to now, some virus scanning companies (Nortons, AVG etc) have released new upgraded versions of their virus protection software. They have assumed that the computers are also now updated to faster models enabling them to perform even more intensive scanning of your computer for your added protection. Unfortunately, when running on older computers they require a large amount of CPU time to perform the new scanning, making what was once a good performance PC now perform sluggishly. This has the affect of reducing the amount of CPU time available for Visual Asset Protection™ software to do it’s job properly. One fix is to uninstall the new virus scanning software from the PC, or try making setup changes to the virus scanning software to improve performance on slower computers. You could set the virus scanning software so it DOES NOT scan our video folder (c:\VIDFILES) or the video files (*.REC) in that folder. Second, you could update your PC computer hardware to a current faster model. Thirdly, you could try downloading the update for our Visual Asset Protection™ software. We have made several changes to our own software to improve our own performance on slower sluggish PC computers. You can download the update from the HELP menu in Visual Asset Protection™.
I can’t keep Visual Asset Protection™ camera system running more than a few hours. It used to work OK but now, since late 2008 .. I just don’t know. Why?
It may be caused by your Virus Scanning Software. Nortons did an online automatic update of their software towards the end of 2008 that causes some computers to experience the problem described. A fix is to configure Nortons so it does NOT scan the folders used by Visual Asset Protection™ camera system. Ie. set an EXCLUSION for both manual scanning and automatic scanning for the folder
“C:\Program Files\Visual Asset Protection”.
I’ve installed the Vusial Asset Protection™ camera system on my computer. It seemed to be working great, but when I reviewed the recorded video history for the last few days the day gauges have lots of black in them. Looking closely the day gauges have nothing recorded after 1pm in the afternoon and some of the morning video appears to belong to things that happened in the afternoon. Why is the video recording all mixed up?
The PC computer you have installed Visual Asset Protection™ camera system on to has it’s PC time mode set to 24hour (ie 2pm=1400). A simple fix is to change the PC time mode to 12hour (ie AM/PM format). You can also download the update from our web site, which will operate correctly for a PC 24hour time mode. You can download the update from the HELP menu in Visual Asset Protection™ itself. Follow the instructions given on the web site to perform the upgrade.
If the PC computer doesn’t automatically startup and logon to the desktop, it will be necessary for the PC to be set to automatically Log-on. This is required so that the Visual Asset Protection™ system can run and begin recording again after every PC restart.
How to Setup Automatic Logon
in Windows XP / VISTA / 7.
Click on the windows <START>
button (lower-left-corner of the desktop) and then select Run from the
For VISTA and Windows 7, go to the ACCESSORIES menu and select
Type this command:
A control panel that looks like this should be displayed.
(remove the tick from) this option..
Users Must Enter A Name And Password To Use This Computer
click the Apply or OK button.
You will be
asked to supply a user name and password. Enter
the user name you normally use and the password (leave the password blank if you
don’t use one).
<OK> button on this window.
have set your PC to log on automatically.
RESTART your PC to confirm that the auto logon is working.
If you need to uninstall the Visual Asset Protection™ system, you can do so by clicking on the START button on the taskbar. Then Select Control Panel from the Windows® Menu. Now click on the ADD/REMOVE PROGRAMS icon.
A list of the currently installed programs will be presented. Choose VISUAL ASSET PROTECTION™ from the list and click on the CHANGE/REMOVE button.
Follow the prompts until Finished.
C-it Digital Pty Ltd
C-it Digital Pty Ltd
|Phone: 08 9248 2467||Fax: 08 9248 1539|
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C-it Digital and Visual
Asset Protection and RemoteAccess and EvidencePlayer are trademarks of C-it Digital Pty Ltd, Australia.
Windows and Windows XP are registered trademarks of Microsoft Corporation.